#SERVICENOW ODBC MANAGER SOFTWARE#

#SERVICENOW ODBC MANAGER SOFTWARE#

Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt. Education and/or Experience Qualifications Bachelors degree in a Technical field or equivalent experience 1.5+ years working on the ServiceNow platform ServiceNow Certified System Administrator (CSA) - current or within 6 months of hire ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) - current or within 6 months of hireRequired Qualifications Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments ServiceNow Pre-Sales Accreditations in all product lines Knowledge of ITIL, minimum Foundation level, ideally higher. Key Areas of Responsibility Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems Serve as primary technical point-of-contact for projects and as the face of the development team to the customer Define, at an architectural and design level of detail, technical solutions aligned with our client s business problems and ServiceNow Implementation Best Practices Understand customer requirements, translate to solutions, and communicate to clients Write/estimate Stories, monitor Developer s work, and own overall quality and delivery of development may perform a portion of development on Stories that cannot be delegated Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available Perform research into technology partner or other vendor solutions in context of client requirements for integration Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements Provide mentorship and guidance to other members of the team Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities Other duties and responsibilities as assigned Ability conduct and attend on-camera meetings regularly. Travel is only required when supporting customer activities or onsite training. This position can be located in our home office in Rockford, IL or can be home-based. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform. As a member of our Delivery Services organization, the Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform.

Servicenow odbc manager